How do I place an order at DFSouth?

Visit our website, explore the curated collections, and select the items you love. Add them to your cart and proceed to checkout, where you can review and confirm your order.

Can I cancel or modify my order?

Modifying or canceling an order is feasible as long as the items haven't entered the packaging or shipment stages. If you have an account with DFSouth, follow these steps:

1. Log in to your DFSouth account.

2. Navigate to the Order History section.

3. Under Modify, specify your request.

4. Complete the contact form to send us your modification or cancellation request.

For customers without a DFSouth account seeking order changes, please reach out to our 24/7 Customer Care team. They will assist you in making adjustments before the order proceeds to the shipping queue.

Please note: If an order was made using the guest checkout option, creating a DFSouth account is necessary for self-modification. If you prefer not to create an account, contact our Customer Care team for guidance on modifying the order.

Are DFSouth products authentic?

DFSouth is committed to offering only authentic and genuine products from renowned designers. We source our items directly from trusted suppliers.

How can I check the availability of a specific product?

Product availability is displayed on each product page. If an item is out of stock, you may contact our

Will the item be available in my size again?

If an item is currently sold out, you can receive notifications about its restock. Visit the product information page, select your size from the dropdown menu, and choose "size missing." Enter your email address along with the desired size, and we'll notify you once it's back in stock.

Are there benefits to creating a DFSouth account?

Registering with DFSouth grants you exclusive access to member-only promotions, personalized recommendations, and a faster checkout process.

• Email Updates: Stay in the know by subscribing to our tailored email updates. Whether you're keen on staying abreast of the latest fashion and beauty trends, or seeking sale items, our email updates have something for everyone. Unsubscribe anytime.

• Purchase History: Track orders and review past purchases easily. Stay organized with order dates and numbers.

How do I create a DFSouth account?

Simply click on the "Sign In" or "Register" button, follow the prompts, and complete the required information to create your account.

What payment methods are accepted at DFSouth?

DFSOUTH accepts various payment methods, including major credit cards, PayPal payments and bank transfers. Explore more options on the checkout page.

Please note: Bank Transfer payment requires funds to process before we can ship out, it may take 2 or more business days depending on your bank.

Are taxes included in the product prices?

Yes, taxes are included in the displayed product prices on our website. The total amount you see at checkout is the final price you'll pay.

When will my credit card be charged for my order?

Your credit card will be charged once your order is confirmed at checkout. Charges will reflect the total order amount, inclusive of taxes and shipping fees.

How can I obtain an invoice for my purchase?

Upon completing your purchase, an invoice will be sent to the email address associated with your DFSouth account. You can also contact our customer service for assistance.

Where does DFSouth ship to?

We currently offer delivery within Australia, excluding areas classified as dry zones or restricted areas. Unfortunately, we do not ship to P.O. boxes.

What is the expected delivery time for my order?

Delivery times vary based on your location. Please refer to our Delivery Policy for detailed information on delivery estimates.

Can I return an item if I change my mind?

We accept returns within 14 days, starting from the day your order was delivered. However, certain conditions apply. Refer to our Returns & Exchanges Policy for more details.

How do I initiate a return or exchange?

Visit our Returns & Exchanges page for step-by-step instructions on initiating a return or exchange. Contact our customer service team for further assistance.

How can I stay updated on DFSouth promotions?

Subscribe to our newsletter and follow us on social media to stay informed about the latest promotions, exclusive offers, and exciting events.

Are there any restrictions on promotional offers?

Promotional offers may have specific terms and conditions. Check the promotion details for any restrictions, expiry dates, or eligibility criteria.